Return & Refund Policy

At Joy Land Toys.Store, your satisfaction means everything to us!
We want every toy you purchase to bring smiles and joy. If for any reason you’re not completely happy with your order, we’re here to help.

1. Eligibility for Returns

You may request a return or exchange within 7 days of receiving your order if:

  • The item is damaged, defective, or incorrect.

  • The item is unused, in its original packaging, and includes all tags or accessories.

Please note:

  • Items that show signs of use, damage, or alteration after delivery cannot be returned.

  • Clearance or sale items are non-returnable unless they arrive damaged or faulty.

2. How to Request a Return

To start a return, please contact our customer care team at:
📧 Email: joylandtoys.shop@gmail.com

Include the following details in your message:

  • Your order number

  • The item name and reason for return

  • A photo of the product (if damaged or defective)

Our team will review your request and respond within 1–2 business days with next steps.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

  • Please use a trackable shipping method to ensure safe delivery of your returned item.

  • We are not responsible for items lost or damaged during return shipping.

4. Refunds

Once your return is received and inspected, we’ll notify you via email.
Approved refunds will be processed within 5–7 business days to your original payment method.
Refund time may vary depending on your bank or payment provider.

5. Exchanges

If you’d like to exchange an item for a different product, please mention it in your return request.
Exchanges are processed once the original item has been received and approved.

6. Damaged or Incorrect Items

If your item arrives damaged or not as described, please contact us within 48 hours of receiving your order.
We’ll quickly arrange a replacement or issue a full refund at no extra cost to you.

7. Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

  • Opened toy sets with small parts

  • Personalized or custom-made items

  • Clearance or final sale products

8. Contact Us

If you have any questions or need help with your return, our friendly support team is here to assist you:
📧 Email: joylandtoys.shop@gmail.com
🌐 Website: https://joylandtoys.store/

Thank you for shopping at Joy Land Toys.Store — we’re committed to making every playtime perfect!